Objective two - Inspections of healthcare focus on the experience of patients, other service users and carers

Objective 2 is underpinned by 4 practices that promote the development of an inspection regime that accounts for the views and experiences of service users and their carers and that is undertaken with proper regard to issues of equality and diversity, by:

• accounting for the views expressed by patients and service users during the planning, delivery and evaluation of inspections
• where relevant, focusing on services provided to patients as part of their pathway of care

Practice 2.1: Involve those who use services
The planning, delivery and evaluation of inspections of healthcare take account of views expressed by patients, other service users and their carers. Arrangements are in place to gather such views, to make effective use of them and, as appropriate, to engage service users more directly.

Practice 2.2: Focus on patient ‘pathways’
Where relevant, inspecting bodies focus on services provided to patients and other service users as part of their ‘pathway’ of care.

Practice 2.3: Equality and diversity
Inspecting bodies ensure that inspections are undertaken with proper regard to issues of equality and diversity, including the needs and interests of people with disabilities and black and minority ethnic communities. Inspections demonstrate cultural relevance.

Practice 2.4: Consultation
When consultation is needed, inspecting bodies follow the principles set out in the Government’s Code of Practice on Consultation.