Objective nine - Inspectors are suitably qualified, trained and skilled

Objective 9 is underpinned by 3 practices that encourage concordat signatories to ensure that their workforces receive appropriate training and development.

Practice 9.1: Inspectors with suitable skills
Arrangements made for determining the number of inspectors, their location, skills, background, cultural mix and cultural understanding are documented and monitored.

Selection criteria are clearly stated, applied fairly, reviewed regularly and available publicly.

Practice 9.2: Training and qualifications
Inspecting bodies ensure that inspectors are suitably trained and subject to certification where relevant. The continuing competence of inspectors is reviewed regularly and inspectors are properly supported to retain and develop the necessary skill and knowledge.

Practice 9.3: Feedback about inspectors
Inspecting bodies regularly collect and, as necessary, take account of comments about inspectors from inspected bodies, patients and others. This includes attention to their skills and training needs. Complaints are dealt with according to set procedures.