Practice 3.3 Focus on improving care and outcomes for service users

Examples of notable practice:

Talking to service users to resolve issues or concerns

During its visits the MHAC talks in private to service users and aims wherever possible to resolve issues or concerns on the day of the visit.  Between 1 October 2004 and 30 September 2005, Commissioners met with 5726 patients detained under the Act.

Running patient and staff conferences

The National Audit Office organises 1-2 conferences a year to disseminate the findings in its reports  for example in 2005 it  reinforced the recommendations made in its suite of cancer reports by running conferences for patients and staff and feeding the outputs into the Cancer Action Team plan. See page 19 at:
http://www.nao.org.uk/publications/annual05/nao_annual_report05.pdf (opens new window)